Terms of service
Last updated: August 10, 2026
Welcome to Adetoks Kitchen.
These Terms & Conditions govern your use of our website and the purchase of food, catering and other services from Adetoks Kitchen.
By accessing our website, placing an order, requesting or accepting a catering quotation, or purchasing our products or services, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Adetoks Kitchen
Adetoks Kitchen is a Nigerian food and catering business based in Dagenham, London, United Kingdom.
We provide freshly prepared Nigerian food for individual and family meals, collection and delivery orders, as well as larger catering and party orders for events and special occasions.
Adetoks Kitchen
82 Western Avenue
Essex RM10 8XH
United Kingdom
Email: support@adetoks.co.uk
Our online store is powered by Shopify.
2. Ordering From Adetoks Kitchen
Orders may be placed through our website for the products and services currently available.
When placing an order, you are responsible for ensuring that all information supplied is complete and accurate, including:
- Your name
- Contact details
- Delivery or collection information
- Products and quantities ordered
- Selected options or variations
- Any information specifically requested as part of your order
Please review your order carefully before completing payment.
Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or website error, we are unable to fulfil the order, or we reasonably suspect fraudulent or abusive activity.
Where we cancel an order that has already been paid for and you are entitled to reimbursement, the appropriate amount will be refunded.
3. Freshly Prepared Food
Our food is freshly prepared and many dishes are made to order.
Food photographs on our website are intended to provide a fair representation of our dishes. Because our food is prepared by hand using fresh ingredients, natural variations in appearance, colour, size, presentation and portion arrangement may occur.
Such reasonable variations do not mean that the product is defective or not as described.
4. Product Availability
All food and menu items are subject to availability.
Fresh ingredients, meat, fish, vegetables and other components may occasionally become unavailable.
Where we cannot fulfil an important part of your order, we will contact you where reasonably possible to discuss an alternative, amendment or appropriate refund.
We reserve the right to temporarily remove dishes from the menu or limit quantities where necessary.
5. Prices
All prices displayed on our website are shown in Pounds Sterling (£) unless stated otherwise.
Prices may change from time to time.
The price applicable to an online order will normally be the price displayed when the order is placed, except where there has been an obvious pricing or technical error.
Delivery charges, catering charges or other applicable costs will be shown or communicated separately where applicable.
6. Payment
Payment for standard website orders must be made using one of the payment methods available at checkout.
Your order may not be prepared until the required payment has been successfully received or authorised.
Different payment arrangements may apply to catering and large party orders, as specified in the relevant quotation or booking confirmation.
7. Collection Orders
Collection orders must be collected from:
Adetoks Kitchen
82 Western Avenue
Essex RM10 8XH
United Kingdom
Please arrive at or reasonably close to your agreed collection time.
Customers are responsible for providing accurate contact details so that we can contact them if necessary regarding their order.
If you are significantly late collecting your food, we cannot guarantee that the food will remain at its optimum temperature, texture or quality.
Once an order has been prepared and made available for collection, failure to collect the order does not automatically entitle you to a refund.
Please contact us as soon as possible if you expect to be late.
8. Delivery Orders
Where delivery is available, customers must provide a complete and accurate delivery address, postcode and contact telephone number.
It is the customer's responsibility to ensure that somebody is available to receive the delivery.
We cannot normally provide a refund where delivery cannot reasonably be completed because:
- An incorrect or incomplete address was provided
- Nobody was available to receive the order
- The customer could not be contacted
- Incorrect contact details were provided
- Reasonable access to the delivery location was unavailable
Delivery times provided are estimates unless we have expressly agreed otherwise.
We will take reasonable steps to fulfil orders within the expected timeframe, but circumstances outside our reasonable control may occasionally affect delivery.
9. Food Safety After Collection or Delivery
Once food has been collected by the customer or successfully delivered, customers are responsible for following appropriate food storage, handling and reheating instructions.
Food should not be left at unsafe temperatures for extended periods.
Where food is intended to be eaten later, customers should follow any storage or reheating instructions supplied by Adetoks Kitchen.
We cannot accept responsibility for deterioration, contamination or other food-quality problems caused by inappropriate storage, handling or reheating after the food has been collected or delivered.
Nothing in these Terms excludes liability where it would be unlawful to do so.
10. Allergens & Dietary Requirements
Our dishes may contain or come into contact with food allergens.
Customers with food allergies, intolerances or specific dietary requirements should contact Adetoks Kitchen before placing an order.
Please do not rely solely on photographs, dish names or general menu descriptions when making decisions concerning allergens.
Where you are ordering food for other people, including catering for an event, you are responsible for communicating relevant allergen information to your guests and for informing us of known requirements when placing your order.
We will provide allergen information about our dishes on request.
Further information is available in our Allergen & Food Information Policy.
11. Catering & Party Orders
Adetoks Kitchen provides catering and larger food orders for parties, weddings, birthdays, naming ceremonies, corporate events and other occasions.
Large orders may include coolers, catering trays, bulk quantities and other specially prepared food.
Customers requiring a large order may be asked to submit a catering enquiry or request a quotation rather than completing a standard website checkout.
Catering Quotations
A quotation may be based on information including:
- Number of guests
- Menu selection
- Quantities
- Cooler or tray sizes
- Event date
- Event location
- Delivery requirements
- Additional services requested
Unless stated otherwise, requesting a quotation does not create a confirmed booking.
A catering booking becomes confirmed only when Adetoks Kitchen confirms acceptance and any payment or deposit required to secure the booking has been received.
Changes to Catering Orders
If you need to change:
- Guest numbers
- Food quantities
- Menu selections
- Event location
- Collection arrangements
- Delivery details
- Event date or time
please contact us as early as possible.
Changes are subject to availability and may result in a change to the final price.
Once ingredients have been purchased or preparation has started, we may be unable to reduce or remove certain items from the order.
12. Catering Deposits & Final Payments
Where a deposit is required for a catering or large party order, the amount and payment terms will be provided with your quotation or booking confirmation.
The quotation or booking confirmation will also specify when the remaining balance is due.
Your booking may not be secured until the required deposit has been received.
We reserve the right not to proceed with a catering order where required payments have not been received by the agreed deadline.
Any specific cancellation terms attached to a catering quotation or booking will form part of the agreement between you and Adetoks Kitchen.
13. Cancellations & Refunds
Because we sell freshly prepared and perishable food, cancellation rights may differ from those that apply to ordinary non-perishable retail goods.
For standard orders, please contact us as soon as possible if you need to cancel.
Where preparation has not started, we will do our best to accommodate the request.
Once ingredients have been specifically prepared for your order or cooking has begun, cancellation or a full refund may no longer be possible.
Different cancellation conditions may apply to catering and large party orders because ingredients may be purchased and preparation undertaken specifically for the booking.
Please refer to our Refund, Cancellation & Returns Policy for further information.
Nothing in these Terms affects your statutory rights.
14. Problems With an Order
If there is a genuine problem with your food or order, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A clear description of the issue
- Photographs or video where appropriate
This allows us to investigate the matter properly.
Depending on the circumstances, an appropriate resolution may include replacement of an affected item, a partial refund, a full refund or another reasonable solution.
Each complaint will be assessed based on its individual circumstances and your statutory rights.
15. Change of Mind & Personal Taste
Food is subjective, and individual preferences concerning spice level, seasoning, texture and taste may differ.
A personal dislike of a dish does not, by itself, mean that the food is defective or not as described.
Because our products are freshly prepared and perishable, we cannot generally accept returns simply because a customer changes their mind or decides they no longer want the food.
This does not affect your rights where food is faulty, unsafe or materially not as described.
16. Third-Party Ordering Platforms
Adetoks Kitchen may also sell through third-party ordering or delivery platforms.
Orders placed through a third-party platform may also be subject to that platform's terms, payment procedures, cancellation procedures and refund processes.
Where an order was placed through a third-party platform, you may need to contact or submit a claim through that platform.
These website Terms & Conditions primarily govern orders placed directly with Adetoks Kitchen.
17. Website Information
We take reasonable care to ensure that information displayed on our website is accurate.
However, occasional errors may occur concerning descriptions, prices, availability or other information.
We reserve the right to correct genuine errors and update website information where necessary.
18. Intellectual Property
The content of the Adetoks Kitchen website, including our branding, logos, photographs, graphics, written content, menu descriptions and other original material, is owned by or licensed to Adetoks Kitchen unless otherwise stated.
You may use our website for your personal, non-commercial use.
You must not reproduce, copy, distribute, commercially exploit or use our content without permission where doing so would infringe our intellectual property rights.
19. Reviews & Customer Content
Where customers are able to submit reviews, photographs or other content, the information submitted must be genuine, lawful and relevant.
Content must not be defamatory, threatening, discriminatory, fraudulent, misleading, obscene or otherwise unlawful.
We reserve the right to moderate or remove content where reasonably necessary.
20. Website Availability
We aim to keep our website available and functioning correctly.
However, we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.
21. Events Outside Our Reasonable Control
Adetoks Kitchen will not be responsible for failure or delay in performing obligations where caused by circumstances outside our reasonable control.
This may include severe weather, transport disruption, power failure, equipment failure, supplier disruption, internet or payment-system outages, government restrictions or other exceptional circumstances.
Where such an event materially affects an order, we will take reasonable steps to communicate with affected customers and find an appropriate solution.
22. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Nothing in these Terms affects your statutory consumer rights.
23. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be shared and your data protection rights.
24. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, menu, ordering arrangements, business practices or applicable law.
The latest version will be published on our website.
Changes will not retrospectively alter an existing confirmed order or booking except where permitted by law or agreed with you.
25. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will retain any rights concerning where legal proceedings may be brought that applicable consumer law provides to you.
26. Contact Us
If you have questions about these Terms & Conditions, an order or a catering booking, please contact:
Adetoks Kitchen
82 Western Avenue
Essex RM10 8XH
United Kingdom
Email: support@adetoks.co.uk