Shipping policy

Delivery & Collection Policy

Last updated: August 10, 2026

At Adetoks Kitchen, our food is freshly prepared with care and securely packed for delivery or made ready for collection.

We currently offer delivery within the United Kingdom, with Standard UK Delivery and Next Working Day Delivery available for eligible orders. Collection is also available from our Dagenham location.

Please read this Delivery & Collection Policy before placing your order, particularly if you require your food for a specific date or occasion.

UK Delivery Options

Next Working Day Delivery

We offer Next Working Day Delivery for eligible UK orders placed before our daily cut-off time.

Order cut-off: 12:00 PM (midday)

Orders placed before 12:00 PM Monday to Thursday and selecting Next Working Day Delivery at checkout will normally be delivered on the following working day.

For clarity:

Order before 12:00 PM Monday → Tuesday delivery
Order before 12:00 PM Tuesday → Wednesday delivery
Order before 12:00 PM Wednesday → Thursday delivery
Order before 12:00 PM Thursday → Friday delivery
Order before 12:00 PM Friday → Monday delivery

Orders placed after 12:00 PM will be processed from the following working day.

Orders placed on Saturday or Sunday will begin processing on the next working day.

Next Working Day Delivery is subject to availability, delivery location and circumstances outside our reasonable control.

Standard UK Delivery

Our Standard UK Delivery timeframe is:

2–3 working days

Please allow approximately 2–3 working days from the date your order is placed for preparation and delivery.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or UK bank holidays will begin processing on the next working day.

No Weekend Deliveries

Adetoks Kitchen does not currently deliver on Saturdays, Sundays or UK bank holidays.

Orders placed towards the end of the working week should therefore take the weekend into consideration when calculating the expected delivery date.

Where Monday is a UK bank holiday, processing and delivery will resume from the next available working day.

Next Working Day Cut-Off

The 12:00 PM cut-off applies specifically to Next Working Day Delivery.

To qualify, your order must be successfully placed and payment completed before 12:00 PM (midday).

Orders completed after the cut-off will be processed from the following working day.

Selecting Next Working Day Delivery after the cut-off does not mean that your order will arrive on the immediately following day.

Freshly Prepared Food

Adetoks Kitchen prepares food fresh for customer orders.

Preparation times may vary depending on the dishes selected, quantities ordered and overall size of the order.

Our standard delivery options are intended for regular food orders.

Large catering orders, party orders, large trays and cooler orders may require additional preparation time and should be arranged separately in advance.

Delivery Charges

Applicable delivery charges will be displayed at checkout before payment is completed.

Delivery charges may vary depending on the delivery service selected, order and destination.

Delivery Areas

Adetoks Kitchen currently provides delivery within the United Kingdom to eligible delivery locations.

Available delivery services and charges will be displayed at checkout based on the delivery information provided.

If a delivery option is unavailable for your address, please contact us before placing your order.

Delivery Address & Contact Information

Customers are responsible for providing a complete and accurate delivery address, postcode and contact telephone number when placing an order.

Please check your information carefully before completing your purchase.

Adetoks Kitchen cannot normally provide a refund or free replacement where delivery cannot reasonably be completed because:

An incorrect or incomplete delivery address was provided
An incorrect postcode was supplied
Incorrect contact information was provided
Nobody was available to receive the delivery
The customer could not be contacted when reasonably required
Reasonable access to the delivery location was unavailable

If you notice an error in your delivery information after placing your order, please contact us at support@adetoks.co.uk as soon as possible.

We cannot guarantee that delivery details can be changed once preparation or dispatch has begun.

Receiving Your Delivery

Because our products are freshly prepared and perishable, please ensure that somebody is available to receive your delivery.

Once your food has been successfully delivered, responsibility for appropriate storage, handling and reheating passes to you.

Please follow any refrigeration, storage and reheating instructions provided with your order.

Adetoks Kitchen cannot accept responsibility for deterioration or food-quality issues caused by inappropriate storage, handling or reheating after successful delivery.

Nothing in this section affects your statutory consumer rights.

Delivery Delays

We take reasonable steps to ensure orders are prepared and delivered within the estimated timeframe.

However, occasional delays may occur due to circumstances outside our reasonable control, including:

Severe weather
Traffic or transport disruption
Courier delays
Vehicle breakdowns
Service interruptions
Power or equipment failure
Other unforeseen circumstances

Where we become aware of a significant problem affecting your order, we will take reasonable steps to assist you.

Unless specifically agreed otherwise, delivery timeframes are estimates rather than guaranteed delivery times.

Collection Orders

Customers may choose to collect eligible orders directly from Adetoks Kitchen.

Collection Address

Adetoks Kitchen
82 Western Avenue
Essex RM10 8XH
United Kingdom

Your collection date and/or time will be confirmed as part of your order where applicable.

Please arrive as close as reasonably possible to the agreed collection time so that your food can be enjoyed at its best.

If you expect to be late, please contact us as soon as possible.

Late or Missed Collections

Once your food has been prepared and made available for collection, failure to collect the order does not automatically entitle you to a refund.

Because our food is freshly prepared and perishable, we cannot guarantee that it will remain at its optimum temperature, texture or quality if collection is significantly delayed.

If you are unable to collect your order as arranged, please contact us as soon as possible.

Catering & Party Orders

Large catering orders, party trays, coolers and event orders may require additional preparation time and have separate delivery or collection arrangements.

The standard Next Working Day and 2–3 Working Day delivery timeframes should not be relied upon for large catering or party orders unless Adetoks Kitchen has specifically confirmed that they apply.

Delivery and collection arrangements for catering orders may depend on:

The size of the order
Number and size of trays or coolers
Menu selections
Quantities required
Event date and time
Delivery location
Additional delivery requirements

The applicable arrangements and any additional charges will be communicated as part of the catering quotation or booking confirmation.

Problems With Your Delivery

Please check your order as soon as reasonably possible after receiving it.

If your order arrives with an incorrect item, a significant item is missing, or there is another genuine problem with the delivery, please contact Adetoks Kitchen as soon as possible.

Where appropriate, please provide:

Your order number
Details of the issue
Clear photographs or video of the affected food or order

This allows us to investigate the matter and determine an appropriate resolution.

Please refer to our Refund, Cancellation & Returns Policy for further information regarding refunds and other resolutions.

Incorrect Delivery Information

If an order is returned, delayed, lost or cannot be delivered because incorrect information was provided when the order was placed, additional delivery charges may apply if the order can safely and reasonably be resent.

Because we sell perishable food, it may not always be possible to resend the original food after a failed delivery.

Any replacement or redelivery will therefore be assessed based on the circumstances of the individual order.

Changes to This Policy

Adetoks Kitchen may update this Delivery & Collection Policy from time to time to reflect changes to our delivery services, operating arrangements or applicable requirements.

The latest version will be published on our website.